Refund policy

Effective Date: June 2026

Welcome to SwiftCartHub.com. We value our customers and strive to provide a smooth and satisfying shopping experience. This Return & Refund Policy explains the terms and conditions regarding returns, refunds, replacements, cancellations, and exchanges for products purchased through our website.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Business Information

Business Name: SwiftCartHub.com

Category: Men's Fashion & Women's Fashion

GST No.: 19CZZPR5647A1ZM

Email: manojroykmd6@gmail.com

Phone: 9339913731

Business Address:
Kushmundi,
Dakshin Dinajpur,
West Bengal – 733132,
India

2. Our Commitment

At SwiftCartHub.com, customer satisfaction is our priority. We carefully inspect products before dispatching them. However, if you receive a damaged, defective, incorrect, or incomplete item, we will make every effort to resolve the issue quickly and fairly.

3. Return Eligibility

You may request a return if:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong item.

  • The product has a manufacturing defect.

  • The product is significantly different from its description on our website.

To qualify for a return:

  • The request must be submitted within 7 days of delivery.

  • The product must be unused, unwashed, and unworn.

  • Original tags, labels, and packaging must remain intact.

  • The product must be returned in its original condition.

  • Proof of purchase or order confirmation must be provided.

We reserve the right to reject return requests that do not meet these conditions.

4. Non-Returnable Items

For hygiene, safety, and quality reasons, certain products may not be eligible for return, including:

  • Innerwear and intimate apparel.

  • Personal-use fashion accessories.

  • Customized or personalized products.

  • Gift cards and promotional vouchers.

  • Products marked as "Final Sale" or "Non-Returnable."

  • Items damaged due to customer misuse.

Please review product descriptions carefully before placing your order.

5. Return Request Process

To initiate a return:

Step 1

Contact our support team within 7 days of receiving the product.

Step 2

Provide:

  • Order number

  • Customer name

  • Registered email address

  • Product photographs

  • Clear explanation of the issue

Step 3

Our team will review the request and respond within 2–5 business days.

Step 4

If approved, return instructions will be shared via email.

Products returned without prior approval may not be accepted.

6. Damaged or Defective Products

If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery.

  • Share clear photographs of:

    • The product

    • Packaging

    • Shipping label

Upon verification, we may offer:

  • Replacement

  • Store credit

  • Refund

The final resolution will depend on product availability and case evaluation.

7. Incorrect Product Received

If the item delivered differs from what you ordered:

  • Inform us within 48 hours.

  • Share photographs showing the received item.

After verification, we will arrange a replacement or refund as applicable.

8. Exchange Policy

We may offer exchanges for eligible products depending on stock availability.

Exchange requests must:

  • Be submitted within 7 days of delivery.

  • Meet all return eligibility requirements.

If the requested replacement item is unavailable, a refund or store credit may be provided.

9. Refund Policy

Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed through the original payment method whenever possible.

Refund processing times may vary depending on your payment provider, bank, or financial institution.

Typical refund timelines:

  • UPI Payments: 3–7 business days

  • Debit/Credit Cards: 5–10 business days

  • Net Banking: 5–10 business days

  • Wallet Payments: 3–7 business days

Actual timelines may vary.

10. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Refunds may be processed through bank transfer, UPI, or another approved method.

  • Customers may be required to provide valid banking information.

  • Refunds cannot be issued in cash.

Customers are responsible for ensuring that payment information provided is accurate.

11. Return Shipping

Depending on the nature of the return:

Seller Error

If the return is due to:

  • Wrong product shipped

  • Damaged product

  • Defective item

Return shipping costs may be borne by SwiftCartHub.com.

Customer Preference

If the return is due to:

  • Change of mind

  • Incorrect size selection

  • Personal preference

The customer may be responsible for return shipping costs.

Shipping fees paid during purchase may not be refundable unless required by applicable law.

12. Order Cancellation

Customers may request order cancellation before dispatch.

If the order has not yet been shipped:

  • Full refund may be issued.

If the order has already been shipped:

  • Cancellation may not be possible.

  • Customers may need to follow the return process after delivery.

SwiftCartHub.com reserves the right to cancel orders due to:

  • Pricing errors

  • Inventory shortages

  • Suspected fraud

  • Technical issues

  • Regulatory compliance requirements

In such cases, a full refund will be issued where applicable.

13. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your payment provider.

  3. Contact your bank for processing updates.

  4. Reach out to our support team for assistance.

Processing delays may occur due to banking systems or payment gateways.

14. Quality Inspection

All returned items undergo a quality inspection process.

Refunds or exchanges may be denied if:

  • The item has been used.

  • Tags are missing.

  • Packaging is damaged.

  • The product shows signs of wear.

  • Return conditions have not been met.

Our inspection team's decision will be considered final.

15. Promotional and Discounted Products

Products purchased during:

  • Flash sales

  • Seasonal sales

  • Clearance events

  • Special promotions

may be subject to different return conditions.

Specific terms applicable to promotional items will be mentioned on the relevant product pages.

16. Fraud Prevention

To protect customers and maintain fair business practices, SwiftCartHub.com reserves the right to:

  • Request additional verification.

  • Reject suspicious return requests.

  • Limit returns from accounts showing unusual activity.

  • Investigate claims involving damaged or missing items.

Fraudulent claims may result in account restrictions or legal action.

17. Limitation of Liability

SwiftCartHub.com shall not be liable for:

  • Delays caused by courier partners.

  • Losses resulting from incorrect customer information.

  • Indirect or consequential damages.

  • Delays caused by natural disasters, strikes, government actions, or other events beyond our control.

Our liability is limited to the purchase price of the product concerned.

18. Policy Updates

We reserve the right to modify, update, or replace this Return & Refund Policy at any time without prior notice.

Updated versions will be posted on:

SwiftCartHub.com

Customers are encouraged to review this policy periodically.

19. Contact Information

For return, refund, exchange, or cancellation assistance, please contact:

SwiftCartHub.com

Email: manojroykmd6@gmail.com

Phone: 9339913731

Address:
Kushmundi,
Dakshin Dinajpur,
West Bengal – 733132,
India

We are committed to resolving customer concerns fairly, efficiently, and in accordance with applicable consumer protection laws. Thank you for shopping with SwiftCartHub.com.